Mission & Values
OUR MISSION
To supply services and products that enhance our client’s physical appearance and mental relaxation.
OUR VALUES
Trend Setters relies on below core values to make Customer experience seamless and pleasant from beginning to end. These values illustrate an alchemy of several different components, from our focused business model to the way we recruit and reward our amazing team. Here’s what they mean to us:
1. Professionalism & Accountability
What we do at Trend Setters is not a hobby or something to pass the time. It is our passion and our profession. This means we take our jobs seriously, and we hold each other accountable to the highest standards of character, conduct and ethics throughout our organization. We also hold ourselves accountable to you and do our very best to engender your trust.
2. Guest Service, Satisfaction & Value
We work to provide Trend Setters unisex salon guests with an exceptional level of service. We listen, we anticipate, and we truly enjoy assisting you to the best of our ability. We also structure our fees to be as straightforward and inclusive as possible, as well as competitive for what we offer. All of this helps us to achieve a very high level of guest satisfaction.
3. Creativity & Artistry
Ours is a creative trade, and we recruit those who can successfully meld creativity with professionalism. Think of Trend Setters the same way you may think of an advertising agency, a magazine publisher, or any other educated, highly-trained team of creative professionals working together to achieve something beautiful and on time.
4. Friendly, Warm & Welcoming
We know you have plenty of salons from which to choose. Trend Setters retro salon does not take your choice to trust us for granted. We appreciate every phone call, every visit, and are happy to see each and every client. The only attitude you get from us is a good one.
5. Cleanliness & Maintenance
Trend Setters understands that providing personal services is more than just what happens in the chair. It’s how comfortable you feel in our space and how relaxed you can be when visiting us. And we know that a lot of that comes from the space itself. Trend Setters is an intimate, highly trafficked salon, but we will adhere to a cleaning and maintenance schedule that keeps it looking fresh and instills confidence.
6. Enthusiasm for Our Profession
Trend Setters team is comprised of passionate professionals, thanks to a recruiting and hiring process that ensures that only passionate professionals pass muster. We are not in this business by accident; we are here because we want to be. Just as importantly, our salon’s training, education, benefits and work environment go a long way to maintaining that enthusiasm. Trend Setters is where a salon career goes to thrive.
7. Team Oriented
Plenty of workplaces lay claim to a team-oriented atmosphere; Trend Setters lives it. We all have a vested interest in the satisfaction of every guest who visits us. To this end, we work together, share knowledge, teach classes, hold each other up when things get tough, and hold each other accountable when necessary. We’re a family.
8. Career Growth & Education
When licensed professionals join our team, they must work through our formal Boot Camp Program before performing critical services on our guests. That sets the bar for education and for performance expectations, but it doesn’t stop there. We are dedicated to continuing education that keeps our skills fresh. From in-salon classes to hair shows, from salon-wide advanced courses to sending individual team members for intense training, Trend Setters knows that our profession requires constant learning.
